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Frequently Asked Questions
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
Data security and compliance are key pillars at Phonely. We adhere to all global industry standards, including HIPAA and GDPR, ensuring that sensitive information is protected. We do not use your data to train model and employ the best practices to safeguard your data, including regular third-party penetration testing. Not just your calls, but every interaction through Phonely, including eMails and SMS messages utilize the most advanced protocols in place. We realize that a phone system is a business' life and blood, and we are committed to providing the most secure experience possible.
Currently, Phonely supports a little over 100 languages and accents, enabling businesses to operate in diverse regions. And our catalogue of voices and languages is always growing. And the switch to a different language is automatic. As soon as your business' AI agent detects a different language, it adapts and starts a conversation in that language. And its fluid too. Part English responses, and part Spanish; Phonely has got you covered.
Setting up an agent in Phonely for automated phone calls is quick and straightforward. Using its no-code dashboard, you can launch an AI phone agent within minutes of signing up. You just need to add your website, choose a voice and get a phone number. But the nuance is not lost on us, so to make it truly adaptable, we have several on-platform integrations that make plugging in your business information a breeze. And if you need something more complex, we have Business and Enterprise plans that come with White Glove Onboarding. Where someone from the Phonely team builds an AI agent for you!
Phonely is a versatile voice AI tool that can be used by any business that uses phone calls to communicate and manage customer conversations. That being said, we see Phonely being heavily used across:
Healthcare: Managing patient appointments and procedure inquiries in hospitals and specialized practices.
Real Estate: Qualifying leads, scheduling property showings and reactivating cold leads.
Legal Services: Handling legal intake, providing fee estimates and smart routing to the appropriate attorney.
Contractor Services: Booking leads, providing estimates and scheduling evaluations.
SaaS Companies: Enhancing customer interactions, providing troubleshooting steps and even reactivating abandoned sign ups.
We build Phonely to be adaptable. So if you are a business that uses phones as a way to interact with customers; then you are one agent away from saving time and costs.
Absolutely, infact its one of key strengths. Phonely has a no-code dashboard that allows users to create and customize AI agents tailored to their business' needs. You don't need to depend on just the AI to respond in a way that it feels it must respond. With conversation flows, personalized greetings, and an integrated knowledge bases, you can very much take control of the dialogue where you feel its necessary. This ensures that your AI assistant aligns with your business goals and processes.
Yes, Phonely operates round-the-clock, so your business never misses a call again; and always dials out on time. Every Phonely Agent can handle a million concurrent inbound and outbound calls with low latency and high accuracy. Schedule appointments, provide support, qualify leads, share estimates, create dispatch tickets; round the clock. No staff required.
They way Phonely agents respond is nothing short of magic, but behind the scenes, phonely uses advanced LLMs that has the best voice recognition, and natural language processing working away effortlessly. This means that the AI agent understands the caller with utmost clarity, and responds with the best possible answer for their query. The system can understand different accents, and really narrow down what the caller wants to accomplish with the call. Your AI agent can be as lean or detailed as you'd like. Theoretically the system is infinitely configurable and with the right integrations, Phonely can replace your entire customer service staff. Your customers save time by never waiting in line for an agent; and you save money by downsizing.
Phonely AI delivers real conversations which are easily comparable to that of a human being! Phonely delivers lifelike voice interactions that respond in real-time, no awkward pauses or IVR like responses. And the best part, the AI agents on Phonely plug right into your existing systems without missing a beat. With over 100 natural-sounding voices and accents, ensuring your callers get a quick and information dense conversations, that actually perform tasks like booking appointments, checking product availability, providing quotes, qualifying leads and so much more.
Yes — Phonely is fully multilingual. It supports 100+ languages, accents, and dialects, enabling human-like, conversational voice AI that can answer calls in multiple languages. Our models use industry leading transcribers for speech recognition. Making your Phonely agent fluent in several languages. The agent can then deliver highly accurate translations when its outputting a response. This means that even if your agent is setup in English, it can speak with callers far and wide, in their very own language. All this is done while staying anchored to the workflow, ensuring that the outcome is achieved regardless of what language your callers speak.
Yes, with Phonely, you can clone your own voice or a competent staff member's so your callers hear a recognisable voice across the phone. You just need a 30-second voice sample to create a realistic voice that is ready to answer phones in a familiar voice.
Phonely can handle over a million concurrent calls at once. Even when your call volume fluctuates with seasonality, Phonely is prepared to say "hello" in a heartbeat.
