AI Phone Features, built for Flexibility and Scale
AI Phone Features, built for Flexibility and Scale
AI Phone Features, built for Flexibility and Scale
An AI phone system, that adapts to your unique workflows
Find a feature
Phone System Features
The latest features on Phonely built to save time, and improve the experience of your customers.
Outbound AI Email
Phonely blends the power of AI tools, machine learning, and real customer data to craft, send, and optimize every message.
AI Workflow Builder
Automate calls, tasks, and operations with an intuitive AI workflow automation tool that builds complete workflows in minutes with no code needed.
Outbound SMS
Send outbound text messages as conversations happen and follow up after, without missing a beat. With Phonely’s built-in outbound SMS, your AI phone agents can send messages right in the moment or follow up automatically after a call finishes.
Escalation Detection
When conversations get complex, transferring customers quickly and effectively becomes the difference between frustration and satisfaction. That’s where smart call escalation comes in. It's an AI-powered way to ensure every customer reaches the right person, with zero friction.
AI Agent Voices
Imagine answering every call with the perfect tone, the right language, and zero hesitation. Phonely’s AI Agent Voices let you deploy AI voice agents that deliver a natural-sounding, multilingual “vocal twin” capable of handling multiple calls at once. They greet, assist, and route callers just like a human, only faster and without missed calls.
REST APIs and Webhooks
Seamlessly connect Phonely with the rest of your tech stack. From CRMs to ticketing platforms, REST APIs and webhooks make it easy to automate workflows, sync customer data, and ensure your AI agent becomes a true part of every interaction.
Knowledge Base
With Phonely’s AI-powered knowledge base, your phone agents tap into your data using natural language processing and machine learning algorithms.
Call History & Monitoring
Access every conversation in one place—recordings, transcripts, and outcomes—so you can audit, coach, and follow up without missing a beat.
Call Analytics Dashboard
Gain instant insight into every aspect of your call operations. Phonely’s dashboard shows call volumes, outcomes, dispositions, and live actions (integrations, SMS, email)—all in one place.
AI Talk Block
Build dynamic, goal-driven conversations with callers. The Talk Block lets your AI flow naturally through open-ended dialogs—answer questions, negotiate, or gather details—then hand off when the goal is met.
