Call Analytics Dashboard

Gain instant insight into every aspect of your call operations. Phonely’s dashboard shows call volumes, outcomes, dispositions, and live actions (integrations, SMS, email)—all in one place.

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See Call Volumes and Trends at a Glance

View total calls, peak hours, and high-volume days in a single chart. Filter by time of day, agent, or outcome to spot patterns and adjust staffing or workflows on the fly.

Track Outcomes and Dispositions

Understand why calls end—whether they result in sales, support resolutions, voicemails, or callbacks. Disposition data helps you refine scripts, coach agents, and improve customer satisfaction.

Monitor Live Actions and Integrations

Know when the AI triggers an email, SMS, webhook, or sheet update during a call. See which post-call actions drive the most engagement and where you might automate further.

Our Phonely dashboard has become the one true source of AI agent success. With the new dashboard we could see key customer pain points all laid out for us. All of which provided actionable insights for our teams.

Alex Morgan

Director of Operations, BrightConnect

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Craft the On Call Experience with these Complimentary Features

Call History

Dive into individual call records with recordings, transcripts, and outcomes. Perfect for follow-up, audits, and detailed coaching.

Access every call’s recording and transcript

Review disposition and duration

Tag calls for training or escalation

AI-Generated Call Summaries

Get concise summaries of each call delivered to your inbox or CRM. Save time and keep your team aligned on key outcomes.