Integrated Outbound SMS
Phonely enables your AI agents to send SMS messages during or right after a live call using full context from the conversation. The result? Instant follow-through. Your AI responds more fluidly and seamlessly transitions from conversation to action. Quote request? Your agent complies immediately. Patient appointment? Instant SMS notification with details.
Reliable Messaging
Phonely’s business messaging engine uses verified templates and content you control to ensure accuracy, tone, and compliance across all outbound SMS campaigns. Each message reflects your brand voice and builds trust, helping you improve customer satisfaction with every interaction.
HIPAA-compliant appointment reminders
Promotional SMS notifications
Next-step links and personalized messages
Directly Impacts Engagement
Phonely ensures your AI agent listens, understands intent, and sends relevant follow-ups that extend the conversation from confirmations and marketing messages to post-call surveys or payment reminders.
Calls feel more complete and intentional.
Customers receive fast, contextual updates (not delayed emails that nobody wants).
Teams close more loops and improve customer satisfaction instantly.
Trusted by 20,000 + companies
Craft the On Call Experience with these Complimentary Features
Escalation Detection
When a customer requests an escalation, the agent predicts the best possible approach to handle the escalation. Either the call gets transferred, or the agent takes down a message. The contents of this message and the reason for the escalation can then be sent to your team as soon as the call terminates.
Instantly send messages when certain words or behaviors occur (e.g., “email me that link”).
Send SMS messages to the customers caller ID, or collect an alternate number to share details.
Smart filters prevent the transmission of redundant or irrelevant outbound SMS messages.
Call History
See which calls triggered an SMS, and check whether they were actually delivered to the caller.
Track which SMS notifications were sent during or after calls.
See delivery status, replies, and logs to ensure accountability and reliability.
See how SMS messages work with CRM information and the live call to further optimize expereinces.
Rest APIs and Webhooks
Rest APIs and Webhooks allow you to bring customer context into the call and the SMS messages. Address callers using their name, send messages without the need to collect information. And update records when new information is provided.
Sync SMS logs, replies, and analytics into your CRM and other platforms.
Enable two-way syncs where incoming text replies are automatically trigger new workflows or follow-up calls.
Update alternate phone numbers shared to enrich customer profiles.
Connected to your Business Tools
Integrate Phonely with your CRM and digital tools to get more done, over the phone.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
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