Call History & Monitoring

Access every conversation in one place—recordings, transcripts, and outcomes—so you can audit, coach, and follow up without missing a beat.

Get Free Access

Review Calls on Demand

Instantly replay any call to hear tone, pacing, and details. Whether you’re investigating a customer issue or modeling best practices, every conversation is just a click away.

Dive into Transcripts

Read AI-generated transcripts alongside the audio. Search keywords, highlight customer questions, and pinpoint exactly where critical moments occurred.

Spot Trends and Outcomes

Filter by disposition, duration, or agent to uncover patterns like frequent escalations or calls that exceed your target handle time. Use these insights to sharpen scripts and improve performance.

Having complete call history transformed our coaching process. We could make changes to our AI Call Scripts, and also prep our agents for the AI to Human Handoff. We reduced average handle time by 20% within weeks.

Taylor Brooks

Head of Customer Experience, BrightWave

Trusted by 20,000 + companies

Craft the On Call Experience with these Complimentary Features

AI Transcript and Summaries

Get concise summaries after each call, bullet points that capture the who, what, and next steps so you don’t have to listen to every minute.

Delivered to your CRM, email, or Slack

Customizable length and format

Speeds up handoffs and follow-up

Call Analytics Dashboard

Always stay on top of your agent's minute usage with an overview of the call outcomes with your customers. Then simply adjust your call flows to make it easier to resolve calls and qualify leads sooner.

Tag calls needing attention or escalation

Assign follow-up tasks (e.g., “Send email,” “Coach agent”)

Maintain visibility on open items

Escalation Detection

Automatically flag and route calls that meet your escalation criteria, whether based on sentiment, keywords, or call loops, so every critical issue reaches the right team fast.

Detect negative sentiment or repeated scripts

Trigger alerts or transfers to supervisors

Combine with call history insights for targeted AI agent training

Connected to your Business Tools

Integrate Phonely with your CRM and digital tools to get more done,   over the phone.

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.

How long is call history retained?

Calls are stored for indefinitely by default, and you can request reduce the retention period as required.

How long is call history retained?

Calls are stored for indefinitely by default, and you can request reduce the retention period as required.

How long is call history retained?

Calls are stored for indefinitely by default, and you can request reduce the retention period as required.

Can I export recordings and transcripts?

Yes—you can download audio files and transcripts individually or in bulk for compliance or offline analysis. You can get call dispositions as a CSV, or export to your CRM via API.

Can I export recordings and transcripts?

Yes—you can download audio files and transcripts individually or in bulk for compliance or offline analysis. You can get call dispositions as a CSV, or export to your CRM via API.

Can I export recordings and transcripts?

Yes—you can download audio files and transcripts individually or in bulk for compliance or offline analysis. You can get call dispositions as a CSV, or export to your CRM via API.

Can I share call entries with team members?

Absolutely—copy a secure link that respects your role-based access controls.

Can I share call entries with team members?

Absolutely—copy a secure link that respects your role-based access controls.

Can I share call entries with team members?

Absolutely—copy a secure link that respects your role-based access controls.

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