Call History & Monitoring
Instantly replay any call to hear tone, pacing, and details. Whether you’re investigating a customer issue or modeling best practices, every conversation is just a click away.
Read AI-generated transcripts alongside the audio. Search keywords, highlight customer questions, and pinpoint exactly where critical moments occurred.
Filter by disposition, duration, or agent to uncover patterns like frequent escalations or calls that exceed your target handle time. Use these insights to sharpen scripts and improve performance.
Having complete call history transformed our coaching process. We could make changes to our AI Call Scripts, and also prep our agents for the AI to Human Handoff. We reduced average handle time by 20% within weeks.
AI Transcript and Summaries
Get concise summaries after each call, bullet points that capture the who, what, and next steps so you don’t have to listen to every minute.
- Delivered to your CRM, email, or Slack
- Customizable length and format
- Speeds up handoffs and follow-up
Call Analytics Dashboard
Always stay on top of your agent's minute usage with an overview of the call outcomes with your customers. Then simply adjust your call flows to make it easier to resolve calls and qualify leads sooner.
- Tag calls needing attention or escalation
- Assign follow-up tasks (e.g., “Send email,” “Coach agent”)
- Maintain visibility on open items
AI Transcript and Summaries
Get concise summaries after each call, bullet points that capture the who, what, and next steps so you don’t have to listen to every minute.
- Delivered to your CRM, email, or Slack
- Customizable length and format
- Speeds up handoffs and follow-up
FAQ
Not just your calls, but every interaction through Phonely, including eMails and SMS messages utilize the most advanced protocols in place. We realize that a phone system is a business' life and blood, and we are committed to providing the most secure experience possible.
But the nuance is not lost on us, so to make it truly adaptable, we have several on-platform integrations that make plugging in your business information a breeze. And if you need something more complex, we have Business and Enterprise plans that come with White Glove Onboarding. Where someone from the Phonely team builds an AI agent for you!
Phonely is a versatile voice AI tool that can be used by any business that uses phone calls to communicate and manage customer conversations. That being said, we see Phonely being heavily used across:
- Healthcare: Managing patient appointments and procedure inquiries in hospitals and specialized practices.
- Real Estate: Qualifying leads, scheduling property showings and reactivating cold leads.
- Legal Services: Handling legal intake, providing fee estimates and smart routing to the appropriate attorney.
- Contractor Services: Booking leads, providing estimates and scheduling evaluations.
- SaaS Companies: Enhancing customer interactions, providing troubleshooting steps and even reactivating abandoned sign ups.
We build Phonely to be adaptable. So if you are a business that uses phones as a way to interact with customers; then you are one agent away from saving time and costs.
Absolutely, infact its one of key strengths. Phonely has a no-code dashboard that allows users to create and customize AI agents tailored to their business' needs. You don't need to depend on just the AI to respond in a way that it feels it must respond. With conversation flows, personalized greetings, and an integrated knowledge bases, you can very much take control of the dialogue where you feel its necessary. This ensures that your AI assistant aligns with your business goals and processes.
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