REST APIs and Webhooks

Seamlessly connect Phonely with the rest of your tech stack. From CRMs to ticketing platforms, REST APIs and webhooks make it easy to automate workflows, sync customer data, and ensure your AI agent becomes a true part of every interaction.

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Full Control with REST APIs

Phonely’s application programming interface (API) lets you send data requests, modify data, or retrieve data whenever you need it. You configure the endpoint using the import with cURL feature, and your tool is connected. APIs enable advanced customization of your AI agent so businesses can build call flows that perform real time actions in connected databases, whenever they choose.

Call Triggers with Webhooks

Webhooks deliver real-time notifications when a relevant event occurs. Phonely allows you to send new data to a webhook URL so your AI agent can call a lead, the moment an action occurs. This ensures every relevant data point is formatted correctly and in your agent's context.

Developer-Friendly and Business-Ready

Are you a developer working with a web API or a business user connecting apps? Phonely is built for both. Developers can share data and build advanced flows using code, while business teams use no-code integrations to streamline daily work.

“Phonely’s API and Webhooks are a game-changer. Integration was seamless, events fire instantly, and we automated our lead flow in hours. Reliable, fast, and developer-friendly"

Rahul Menon

Head of Automation, Nova Contact Solutions

Loved by 10,000+ businesses

Craft the On Call Experience with these Complimentary Features

Call History

Dive into individual call records with recordings, transcripts, outcomes, payload information and the knowledge base items referred to during the call. Perfect for follow-up, performance audits, and detailed coaching.

Access every call’s recording and transcript, see the API Interactions
Review knowledgebase articles that were referenced
Tag calls for training or escalation

Escalation Detection & Routing

Set intelligent rules that let AI know when to transfer based on frustration, repeat loops, or specific phrases.

Detect negative sentiment or “I want to talk to someone”.
Escalate if the API Call Fails
Route to specific teams or agents based on need.

Call History

Access every call’s recording and transcript, see the API Interactions
Review knowledgebase articles that were referenced
Tag calls for training or escalation

FAQ

Answers to the most frequently asked questions.

How secure is the data I share with Phonely AI?

Data security and compliance are key pillars at Phonely. We adhere to all global industry standards, including HIPAA and GDPR, ensuring that sensitive information is protected. We do not use your data to train model and employ the best practices to safeguard your data, including regular third-party penetration testing.   

Not just your calls, but every interaction through Phonely, including eMails and SMS messages utilize the most advanced protocols in place. We realize that a phone system is a business' life and blood, and we are committed to providing the most secure experience possible.

What languages does Phonely AI support?

Currently, Phonely supports a little over 100 languages and accents, enabling businesses to operate in diverse regions. And our catalogue of voices and languages is always growing. And the switch to a different language is automatic. As soon as your business' AI agent detects a different language, it adapts and starts a conversation in that language. And its fluid too. Part English responses, and part Spanish; Phonely has got you covered.

How fast can Phonely set up my AI phone call assistant?

Setting up an agent in Phonely for automated phone calls is quick and straightforward. Using its no-code dashboard, you can launch an AI phone agent within minutes of signing up. You just need to add your website, choose a voice and get a phone number.   

But the nuance is not lost on us, so to make it truly adaptable, we have several on-platform integrations that make plugging in your business information a breeze. And if you need something more complex, we have Business and Enterprise plans that come with White Glove Onboarding. Where someone from the Phonely team builds an AI agent for you!

What industries can benefit from Phonely AI?

Phonely is a versatile voice AI tool that can be used by any business that uses phone calls to communicate and manage customer conversations. That being said, we see Phonely being heavily used across: 

Healthcare: Managing patient appointments and procedure inquiries in hospitals and specialized practices.
Real Estate: Qualifying leads, scheduling property showings and reactivating cold leads.
Legal Services: Handling legal intake, providing fee estimates and smart routing to the appropriate attorney.
Contractor Services: Booking leads, providing estimates and scheduling evaluations.
SaaS Companies: Enhancing customer interactions, providing troubleshooting steps and even reactivating abandoned sign ups.

We build Phonely to be adaptable. So if you are a business that uses phones as a way to interact with customers; then you are one agent away from saving time and costs.

Does Phonely support custom AI phone assistant scripts?

Absolutely, infact its one of key strengths. Phonely has a no-code dashboard that allows users to create and customize AI agents tailored to their business' needs. You don't need to depend on just the AI to respond in a way that it feels it must respond. With conversation flows, personalized greetings, and an integrated knowledge bases, you can very much take control of the dialogue where you feel its necessary. This ensures that your AI assistant aligns with your business goals and processes.

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