REST APIs and Webhooks

Seamlessly connect Phonely with the rest of your tech stack. From CRMs to ticketing platforms, REST APIs and webhooks make it easy to automate workflows, sync customer data, and ensure your AI agent becomes a true part of every interaction.

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Full Control with REST APIs

Phonely’s application programming interface (API) lets you send data requests, modify data, or retrieve data whenever you need it. You configure the endpoint using the import with cURL feature, and your tool is connected. APIs enable advanced customization of your AI agent so businesses can build call flows that perform real time actions in connected databases, whenever they choose.

Call Triggers with Webhooks

Webhooks deliver real-time notifications when a relevant event occurs. Phonely allows you to send new data to a webhook URL so your AI agent can call a lead, the moment an action occurs. This ensures every relevant data point is formatted correctly and in your agent's context.

Developer-Friendly and Business-Ready

Are you a developer working with a web API or a business user connecting apps? Phonely is built for both. Developers can share data and build advanced flows using code, while business teams use no-code integrations to streamline daily work.

“Phonely’s API and Webhooks are a game-changer. Integration was seamless, events fire instantly, and we automated our lead flow in hours. Reliable, fast, and developer-friendly"

Rahul Menon

Head of Automation, Nova Contact Solutions

Trusted by 20,000 + companies

Craft the On Call Experience with these Complimentary Features

Call History

Dive into individual call records with recordings, transcripts, outcomes, payload information and the knowledge base items referred to during the call. Perfect for follow-up, performance audits, and detailed coaching.

Access every call’s recording and transcript, see the API Interactions

Review knowledgebase articles that were referenced

Tag calls for training or escalation

Escalation Detection & Routing

Set intelligent rules that let AI know when to transfer based on frustration, repeat loops, or specific phrases.

Detect negative sentiment or “I want to talk to someone”.

Escalate if the API Call Fails

Route to specific teams or agents based on need.

Live Variable Capture

Capture important caller details mid-call — name, intent, email, or reason — and pass it to your live team during warm transfer. Use this in API payloads to reference specific information.

Collect structured data through natural conversation.

Instantly usable in warm transfer or CRM Systems.

Connected to your Business Tools

Integrate Phonely with your CRM and digital tools to get more done,   over the phone.

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.

What’s the difference between an API and a webhook?

An API is a web API that allows you to send data requests, modify data, and retrieve data from a system. A webhook sends real-time notifications to a specified URL whenever an event occurs. In short, one pulls the data, the other pushes it.

What’s the difference between an API and a webhook?

How can Phonely’s APIs improve customer interactions?

Phonely’s APIs make it easy to share data with CRMs, support desks, or ERPs. This helps enrich customer information during calls, trigger outbound calls, and deliver faster service without missing key data points.

How can Phonely’s APIs improve customer interactions?

Can I integrate Phonely with my CRM or ticketing system?

Yes. You can connect via web APIs and api endpoints, or use Zapier for no-code integrations. Phonely can exchange data smoothly with your systems (Salesforce, creating tickets in Zendesk, or syncing calendars).

Can I integrate Phonely with my CRM or ticketing system?

What happens if an API call fails?

Phonely's API block comes with error case handling, where fallbacks can be configured, including escalations and secondary notifications. If your CRM system is down, you can still rely on email to let you know what happened during the call.

What happens if an API call fails?

Is it safe to use APIs and webhooks in healthcare or legal services?

Phonely’s APIs and webhooks are built with SOC II, HIPAA, and GDPR compliance in mind, enabling secure exchange when paired with compliant endpoints from your EHR or Client Management System.

Is it safe to use APIs and webhooks in healthcare or legal services?

Phonely’s APIs and webhooks are built with SOC II, HIPAA, and GDPR compliance in mind, enabling secure exchange when paired with compliant endpoints from your EHR or Client Management System.

Is it safe to use APIs and webhooks in healthcare or legal services?

Phonely’s APIs and webhooks are built with SOC II, HIPAA, and GDPR compliance in mind, enabling secure exchange when paired with compliant endpoints from your EHR or Client Management System.

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