Artificial Intelligence Knowledge Base
Phonely uses generative AI and NLP to interpret human language and deliver context-rich responses. The result? Your AI phone agents act less like machines and more like customer service teams who know your business inside and out.
Reliable Knowledge
Our AI models pull directly from your verified files, giving callers instant answers backed by your knowledge. Regardless of whether it’s one or one thousand customer interactions, your AI agent delivers the same reliable outcome.
Directly Impacts Conversions
With Phonely, calls flow naturally; your AI phone agent listens, understands, and responds with accurate and relevant information right when it’s needed. It’s about turning every call into a confident, seamless exchange that feels helpful for customers and effortless for your team.
Trusted by 20,000 + companies
Craft the On Call Experience with these Complimentary Features
AI-Generated Call Summaries
Get concise summaries after each call—bullet points that capture the who, what, and next steps so you don’t have to listen to every minute.
Delivered to your CRM, email, or Slack
Customizable length and format
Speeds up handoffs and follow-up
Escalation Detection
Provide escalation criteria in the knowledge base and handoff when sentiment dips or a threshold is met, ensuring complex cases reach a person smoothly.
Detects frustration or loops
Uses keyword triggers
Uses keyword triggers
Call History
Dive into individual call records with recordings, transcripts, outcomes and the knowledge base items referred during the call. Perfect for follow-up, performance audits, and detailed coaching.
Access every call’s recording and transcript
Review knowledgebase articles that were referenced
Tag calls for training or escalation
Connected to your Business Tools
Integrate Phonely with your CRM and digital tools to get more done, over the phone.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
Save thousands of hours on the phone
Get started today and transform your business with AI-powered intelligence
