Knowledge Base

With Phonely’s AI-powered knowledge base, your phone agents tap into your data using natural language processing and machine learning algorithms.

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Artificial Intelligence Knowledge Base

Phonely uses generative AI and NLP to interpret human language and deliver context-rich responses. The result? Your AI phone agents act less like machines and more like customer service teams who know your business inside and out.

Reliable Knowledge

Our AI models pull directly from your verified files, giving callers instant answers backed by your knowledge. Regardless of whether it’s one or one thousand customer interactions, your AI agent delivers the same reliable outcome.

Directly Impacts Conversions

With Phonely, calls flow naturally; your AI phone agent listens, understands, and responds with accurate and relevant information right when it’s needed. It’s about turning every call into a confident, seamless exchange that feels helpful for customers and effortless for your team.

Our AI agents finally stay in sync with the business. When we change a product detail or update a policy, it only takes a few clicks to add it. The agent starts using the new information right away. It saves us time and keeps every conversation accurate.

Ryan Cardenas

Director of Support, Horizon Energy

Trusted by 20,000 + companies

Craft the On Call Experience with these Complimentary Features

AI Transcripts and Call Summaries

Get concise summaries after each call, bullet points that capture the who, what, and next steps so you don’t have to listen to every minute.

Delivered to your CRM, email, or Slack

Customizable length and format

Speeds up handoffs and follow-up

Escalation Detection

Provide escalation criteria in the knowledge base and handoff when sentiment dips or a threshold is met, ensuring complex cases reach a person smoothly.

Detects frustration or loops

Uses keyword triggers

Call History

Dive into individual call records with recordings, transcripts, outcomes and the knowledge base items referred during the call. Perfect for follow-up, performance audits, and detailed coaching.

Access every call’s recording and transcript

Review knowledgebase articles that were referenced

Tag calls for training or escalation

Connected to your Business Tools

Integrate Phonely with your CRM and digital tools to get more done,   over the phone.

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.

How often can I update my AI knowledge base in Phonely?

You can update your knowledge base as often as you need. Every change takes effect instantly, so your AI always reflects your most current policies, offers, and resources without downtime.

How often can I update my AI knowledge base in Phonely?

You can update your knowledge base as often as you need. Every change takes effect instantly, so your AI always reflects your most current policies, offers, and resources without downtime.

How often can I update my AI knowledge base in Phonely?

You can update your knowledge base as often as you need. Every change takes effect instantly, so your AI always reflects your most current policies, offers, and resources without downtime.

What file types are supported?

Phonely supports a wide range of file types, including TXT, PDF, and DOCX. This flexibility lets you bring in everything from simple FAQs to structured data without forcing a predefined format. You can also start with a blank document or import from external sources.

What file types are supported?

Is my information secure?

Yes. Your data is protected with enterprise-grade security. Phonely is SOC II, HIPAA, and GDPR compliant, ensuring that every piece of knowledge you share is safe, private, and fully secure.

Is my information secure?

Yes. Your data is protected with enterprise-grade security. Phonely is SOC II, HIPAA, and GDPR compliant, ensuring that every piece of knowledge you share is safe, private, and fully secure.

Is my information secure?

Yes. Your data is protected with enterprise-grade security. Phonely is SOC II, HIPAA, and GDPR compliant, ensuring that every piece of knowledge you share is safe, private, and fully secure.

Can I integrate with my existing systems?

Absolutely. Phonely connects seamlessly with CRMs, calendars, SMS, email, and tools like Zapier, so your AI knowledge base works smoothly with the systems you already use.

Can I integrate with my existing systems?

Absolutely. Phonely connects seamlessly with CRMs, calendars, SMS, email, and tools like Zapier, so your AI knowledge base works smoothly with the systems you already use.

Can I integrate with my existing systems?

Absolutely. Phonely connects seamlessly with CRMs, calendars, SMS, email, and tools like Zapier, so your AI knowledge base works smoothly with the systems you already use.

What happens if the AI doesn’t know something?

If a question falls outside of your knowledge base, Phonely won’t leave the caller hanging. It can either redirect the conversation to a live agent, ask for their contact information so you can follow up with them later, or flag the gap so you can add new content and strengthen future responses.

What happens if the AI doesn’t know something?

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