Engage in Natural Dialogue
Let callers speak freely. The Talk Block reasons in real time, following the conversation thread, handling complex or exhaustive questions, and adapting its responses as it learns.
Exit Only When the Job’s Done
You define exit conditions—whether it’s a completed form, a resolved objection, or a successful agreement. Once the goal is met, the Talk Block routes the call or hands off to a human with full context.
Customize Your Conversation Goals
Set objectives like collecting key details, negotiating terms, or qualifying leads. The block tracks progress, asks follow-up questions, and knows when to stop or escalate.
Our clients saw a 30% increase in qualification rates. Talk Block handles the heavy lifting—then escalates only when it needs a human touch.
Justin Bergman
Head of IT, Next Software Solutions
Trusted by 20,000 + companies
Craft the On Call Experience with these Complimentary Features
Knowledge Base
Carry details across every turn—names, choices, previous answers—so the AI never loses track.
Add key business documents that the AI can reference.
Provide Rebuttals for the AI Agent to Use.
Add a list of FAQs to inform the conversation.
Escalation Detection
Trigger handoff when sentiment dips or a threshold is met, ensuring complex cases reach a person smoothly.
Detects frustration or loops
Uses keyword triggers
Routes to the right agent
AI-Generated Call Summaries
After the Talk Block finishes, auto-generate a concise summary for the next team member.
Captures key points and outcomes
Ready for your CRM or inbox
Speeds up human follow-up
Connected to your Business Tools
Integrate Phonely with your CRM and digital tools to get more done, over the phone.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
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