United Kingdom

Understand Ofcom and ICO requirements for AI phone agents in the UK. Phonely's guidelines cover key compliance rules for automated calling operations.
Locale Guidelines
<figure class="wp-block-table"><table><tbody><tr><th colspan="2">United Kingdom (GB) &#8211; Local, National Numbers</th></tr><tr><th>Requirements for Individuals</th><th>Details</th></tr><tr><td>Name</td><td>Proof of Identity: Government-issued ID or Passport</td></tr><tr><td>Address</td><td>Must be a valid United Kingdom address. Proof of Address: Government-issued ID showing local address, Utility bill, Tax notice, Rent receipt, Title deed</td></tr><tr><td>Emergency Address</td><td>Must be a valid United Kingdom address. No documentation required</td></tr><tr><td>Date of Birth</td><td>No documentation required</td></tr><tr><td>Phone Number</td><td>This must be a valid mobile number only where the customer can be reached. This cannot be a number which you&#8217;ve acquired from a CPaaS provider such as Twilio. No documentation required</td></tr><tr><td>Email</td><td>No documentation required</td></tr><tr><td>Comments (Optional)</td><td>No documentation required</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="2">Requirements for Businesses</th></tr><tr><td>Business Name</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Registration Authority</td><td>Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide Twilio with a registration certificate or tax document. Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Business Registration Number</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Website address</td><td>No documentation required</td></tr><tr><td>Business Address</td><td>Must be a valid United Kingdom address. No documentation required</td></tr><tr><td>Emergency Address</td><td>Must be a valid United Kingdom address. No documentation required</td></tr><tr><td>Authorized Representative’s Name</td><td>No documentation required</td></tr><tr><td>Authorized Representative’s Phone Number</td><td>This must be a valid mobile number only where the customer can be reached. This cannot be a number which you&#8217;ve acquired from a CPaaS provider such as Twilio. No documentation required</td></tr><tr><td>Authorized Representative’s Work Email</td><td>No documentation required</td></tr><tr><td>Business Classification</td><td>Direct Customer &#8211; My business uses Twilio to communicate internally or with our customers. Independent Software Vendor (ISV) Reseller, or Partner &#8211; My business uses Twilio in a product that I sell to my customers. No documentation required</td></tr><tr><td>If you are an Independent Software Vendor (ISV), will you assign the Twilio phone numbers to your end customers? (Yes/No)</td><td>No documentation required</td></tr><tr><td>Comments (Optional)</td><td>No documentation required</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="2">United Kingdom (GB) &#8211; Mobile, Toll-Free Numbers</th></tr><tr><th>Requirements for Individuals</th><th>Details</th></tr><tr><td>Name</td><td>Proof of Identity: Government-issued ID or Passport</td></tr><tr><td>Address</td><td>Must be a valid address. May be anywhere in the world. No documentation required</td></tr><tr><td>Emergency Address</td><td>Must be a valid address. May be anywhere in the world. No documentation required</td></tr><tr><td>Date of Birth</td><td>No documentation required</td></tr><tr><td>Phone Number</td><td>This must be a valid mobile number only where the customer can be reached. This cannot be a number which you&#8217;ve acquired from a CPaaS provider such as Twilio. No documentation required</td></tr><tr><td>Email</td><td>No documentation required</td></tr><tr><td>Comments (Optional)</td><td>No documentation required</td></tr></tbody></table></figure> <figure class="wp-block-table"><table><tbody><tr><th colspan="2">Requirements for Businesses</th></tr><tr><td>Business Name</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Registration Authority</td><td>Non-profit organizations (charitable companies) that are not registered with the UK Charity Commission should provide Twilio with a registration certificate or tax document. Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Business Registration Number</td><td>Proof of Identity (if not using a UK Companies House Registration Number): Excerpt from the commercial register</td></tr><tr><td>Website address</td></tr></tbody></table></figure>
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Business Address
Must be within the locality or region
covered by the phone number’s prefix. A PO Box is not acceptable where a local address is required.
Excerpt from the commercial register
(Handelsregisterauszug) showing local address Trade license (Gewerbeanmeldung)
showing local address
Requirements for Individuals
German local numbers are not available to individuals.
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Business Address
Must be within Germany
Excerpt from the commercial register (Handelsregisterauszug) showing matching address
German VAT number
No documentation required
Business Registration Number
Proof of Business Registration Number
Excerpt from the commercial register (Handelsregisterauszug) showing Business Registration Number
Requirements for Individuals
Information required
Documentation required
Acceptable Documentation
Name
Proof of Identity
Government-issued IDGerman VisaPassport
Address
Must be within Germany
Government-issued ID showing German address
Date of Birth
Proof of Date of Birth
Government-issued ID showing date of birth Passport
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Business Address
Must be within Germany
Excerpt from the commercial register (Handelsregisterauszug) showing German addressTrade license (Gewerbeanmeldung) showing German address
Requirements for Individuals
Information required
Documentation required
Acceptable Documentation
Name
Proof of Identity
Government-issued IDGerman VisaPassport
Numbers Allocated
Proof of Allocation
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the person displayed on the Allocation Letter
Requirements for Businesses
Information required
Documentation required
Acceptable Documentation
Business Name
Proof of Identity
Excerpt from the commercial register (Handelsregisterauszug)
Numbers Allocated
Proof of Allocation
Copy of the Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter
VAT Number
No documentation required
Please Note
For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice.

By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without
Learn more
"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."

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