Brazil
Understand Brazil's ANATEL and consumer protection requirements for AI phone agents. Operate compliantly across the country with Phonely's guidelines.
<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Locale Summary</th></tr><tr><td><strong>Locale name</strong></td><td>Brazil</td></tr><tr><td><strong>ISO code</strong></td><td>BR</td></tr><tr><td><strong>Region</strong></td><td>South America</td></tr></tbody></table></figure>
<figure class="wp-block-table"><table><tbody><tr><th colspan="2">Numbers Summary</th></tr><tr><td><strong>Mobile Prefixes</strong></td><td>+55679, +55479, +55349, +55249, +55619, +55219, +55199, +55229, +55319, +55439, +55119, +5512, +55329, +55819</td></tr><tr><td><strong>Toll-Free Prefixes</strong></td><td>+55800</td></tr></tbody></table></figure>
<p><strong>Brazil: Local Numbers</strong></p>
<figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>Government-issued ID, Visa, Passport</td></tr><tr><td>Address</td><td>A PO Box is not acceptable.</td><td>Proof of Brazilian Address: Government-issued ID showing Brazilian address Utility bill Tax notice Rent receipt Title deed</td></tr></tbody></table></figure>
<p><strong>Requirements for Businesses</strong></p>
<figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Excerpt from the commercial register</td></tr><tr><td>Business Address</td><td>A PO Box is not acceptable.</td><td>Proof of Brazilian Address: Excerpt from the commercial register showing Brazilian address Utility bill Tax notice Rent receipt Title deed</td></tr></tbody></table></figure>
<p><strong>Brazil: Mobile and National Numbers</strong></p>
<figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Individuals</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Name</td><td>Proof of Identity</td><td>Government-issued ID, Visa, Passport</td></tr><tr><td>Address</td><td>Must be within Brazil</td><td>Proof of Brazilian Address: Government-issued ID showing Brazilian address Utility bill Tax notice Rent receipt Title deed</td></tr></tbody></table></figure>
<p><strong>Requirements for Businesses</strong></p>
<figure class="wp-block-table"><table><tbody><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>Excerpt from the commercial register</td></tr><tr><td>Business Address</td><td>Must be within Brazil</td><td>Proof of Brazilian Address: Excerpt from the commercial register showing Brazilian address Utility bill Tax notice Rent receipt Title deed</td></tr></tbody></table></figure>
<p><strong>Brazil: Toll-Free Numbers</strong></p>
<p>Brazil Toll-Free numbers are not available to individuals.</p>
<figure class="wp-block-table"><table><tbody><tr><th colspan="3">Requirements for Businesses</th></tr><tr><th>Information required</th><th>Documentation required</th><th>Acceptable Documentation</th></tr><tr><td>Business Name</td><td>Proof of Identity</td><td>The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”) Excerpt from the commercial register</td></tr><tr><td>Business Address</td><td>Must be within Brazil</td><td>Proof of Brazilian Address: The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”) Excerpt from the commercial register showing Brazilian address Utility bill Tax notice Title deed or lease agreement</td></tr><tr><td>Number of The Brazilian National Registry of Legal Entities “CNPJ”</td><td>Proof of “CNPJ” number</td><td>The Brazilian National Registry of Legal Entities document (Cadastro Nacional de Pessoas Jurídicas, “CNPJ”) </td></tr><tr><td>Name of Authorized Representative</td><td>Proof of identity</td><td>Government-issued ID (such as passport or driver’s license)</td></tr><tr><td>Authorization of Representative</td><td>Proof that representative is authorized to act on behalf of the business</td><td>Certified copy of Articles of Incorporation or By-laws registered by the competent commercial register designating the individual as an authorized representative Power of attorney Certified copy of a Corporate registration registered by the competent commercial register designating the individual as an authorized representative</td></tr></tbody></table></figure>
<p>Anatel, Brazil’s telecommunications regulator, mandates that each CNPJ can be connected to a maximum of five Brazil Toll-Free numbers, a measure designed to prevent fraud and ensure fair usage.</p>
Please Note
For the benefit of all our customers, these guidelines are provided to help you comply with applicable requirements and to help ensure Phonely’s platform remains compliant with global telecommunications ecosystem requirements. These guidelines represent our current understanding of common compliance requirements generally applicable to Phonely and its customers, and do not constitute legal advice.
By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without
By posting these guidelines, Phonely makes no assurances regarding the legal compliance of your application built using our APIs. You are expected to understand and abide by all compliance obligations applicable to your specific application. You should check these pages regularly for updates as telecommunications ecosystem requirements continue to evolve and change, and the information below may be updated or changed without
"Although documentation is not required at this time, to avoid urgent escalation we advise verifying the accuracy of any supplied information, such as collecting or checking documentary proof of the information provided. Additional information may be required in the future."
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