Intelligent Call Transfers
Phonely takes warm transfer to the next level with intelligent call routing that actually understands the conversation. Before handing off, the AI pre-briefs the next rep with a summary of the caller’s intent, emotional tone, and key details gathered by the initial agent. No guesswork. No starting over. Just a smarter, more connected experience for everyone on the line.
Fluid and Tailored Conversations
Warm transfers come into play when the first agent can’t fully resolve the issue, because sometimes, a more complex problem needs a deeper level of expertise. With Phonely, there’s no robotic baton-passing, no awkward “who am I speaking with again?” Just smooth, context-rich handoffs that feel like a natural continuation of the conversation.
Resolution-Focused Transfer
With Phonely, you won't feel like the process is just a technical transfer method. We have an intelligent routing system built in that ensures the caller reaches the correct department, not just a random endpoint.
Phonely’s warm transfers helped us cut down repeat queries by 40%. The AI-to-human handoff feels so natural, customers are always introduced at handoff, ensuring our agents are always prepared with the key details.
Tanya Rivers
CX Director, Brightleaf Solar
Trusted by 20,000 + companies
Craft the On Call Experience with these Complimentary Features
Live Variable Capture
Capture important caller details mid-call — name, intent, email, or reason — and pass it to your live team during warm transfer.
Collect structured data through natural conversation.
Instantly usable in warm transfer or CRM Systems.
Improve agent preparation before live interaction.
AI-Generated Call Summaries
Generate brief, accurate summaries for agents, giving them the call’s full context before they even say hello.
Delivered instantly at time of transfer.
Customizable format for CRM, Slack, or inbox.
Helps agents act fast, not catch up.
Escalation Detection & Routing
Set intelligent rules that let AI know when to transfer based on frustration, repeat loops, or specific phrases.
Detect negative sentiment or “I want to talk to someone”.
Use keyword or variable-based triggers.
Route to specific teams or agents based on need.
Connected to your Business Tools
Integrate Phonely with your CRM and digital tools to get more done, over the phone.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
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