Professional Identity for Scaling Businesses
A toll-free number signals trust, credibility, and established operations. It tells customers you’re accessible, serious about service, and built for business. Whether you’re a growing startup or a national brand, toll-free numbers help centralize communications and create a consistent experience no matter how many markets you serve.
Reliable Toll-Free Communication Infrastructure
Avoid missed calls, overloaded lines, and customer frustration. Toll-free system gives your team enterprise-grade reliability with call continuity, uptime protection, and intelligent fallback logic. Even during peak hours, calls stay clear, stable, and properly connected so every lead or support request gets handled.
Flexible Routing and High Availability
Route every call to the right place automatically. Send sales inquiries to closers, support calls to service teams, and after-hours traffic to voicemail or AI follow-up. Change routing logic anytime without technical help, connect remote teams across time zones, and stay available wherever your customers are.
Our toll-free lines helped us unify our inbound calls across regions and present a stronger national brand image. Customers instantly recognized us, call pickup rates improved, and routing calls to the right team became effortless. Phonely made it simple to scale without adding complexity.
Michael Turner
Director of Customer Operations, Atlas Energy Group
Trusted by 20,000 + companies
Craft the On Call Experience with these Complimentary Features
AI Transcript and Summaries
Generate brief, accurate summaries for agents, giving them the call’s full context before they even say hello.
Delivered instantly at time of transfer.
Customizable format for CRM, Slack, or inbox.
Helps agents act fast, not catch up.
Warm Transfers with Context
Before handing off, the AI pre-briefs the next rep with a summary of the caller’s intent, emotional tone, and key details gathered by the initial agent. No guesswork. No starting over. Just a smarter, more connected experience for everyone on the line.
Maintain continuity by transferring callers along with conversation history, intent, and key details.
Pass live variables and call summaries to the human agent in real time—name, issue, stage, sentiment, and priority
Trigger intelligent warm transfers based on conditions like frustration, high-value lead detection, or escalation keywords.
Escalation Detection & Routing
Set intelligent rules that let AI know when to transfer based on frustration, repeat loops, or specific phrases.
Detect negative sentiment or “I want to talk to someone”.
Use keyword or value based triggers.
Route to specific teams or agents based on need.
Connected to your Business Tools
Integrate Phonely with your CRM and digital tools to get more done, over the phone.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
Save thousands of hours on the phone
Get started today and transform your business with AI-powered intelligence
