Time-Based Routing

Time-based routing gives you control over where incoming calls go, depending on when they come in. Define your business hours, set rules for off hours, and make sure no call is missed or misrouted.

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Route Calls by Time of Day

With Phonely, you can route incoming calls based on any time frame you choose. Want to forward calls to a different team during lunch? Send weekend calls to a voicemail box? Route by shift? All of it works — right from your control panel.

Set Hours, Avoid Hassle

Our time based routing feature allows you to create flexible schedules that reflect your real-world workflows. You can assign rules by day, define specific times, or adjust for peak hours. Calls get routed where they should, and customer satisfaction stays high.

Handles Volume and Off-Hours Smoothly

This kind of advanced routing is essential during high call volumes or when your main office is closed. You can forward calls to another location, another agent, or simply direct them to a voicemail box. It’s all routing based on logic you set.

We serve multiple time zones and see spikes at weird hours. Time-based routing helped us route calls better and save missed leads without adding more agents.

Jaspreet Suri

Operations Manager, Clearview Dental

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Queue and Callback Handling

During peak hours, let users choose whether to wait or request a callback. Great for high-volume periods or leaner teams.