This milestone isn’t just about volume. It reflects how fast businesses are embracing AI-powered phone support as the new standard for responsiveness, reliability, and customer care.

In today’s world, conversations move at the speed of expectation. And it's the businesses that adapt who win loyalty in real time.

From 100 to 1.2 Million Calls

When we celebrated our very first 100 calls, the energy in the room was unforgettable. It felt like proof that our vision was real: that AI could answer the phone reliably, politely, and helpfully.

Our story began in 2023, when our co-founders Will Bodewes and Nisal Ranasinghe were PhD researchers in Professor Saman Halgamuge’s AI group at the University of Melbourne. What started as an after-hours demo for a couple of small businesses quickly became the foundation for something bigger.

What once supported just 100 calls a day now handles customers doing as many as 75,000 calls daily, proving Phonely’s ability to operate at a massive scale.

Over the past year, we’ve poured our energy into one goal: making Phonely work seamlessly for every organization we serve. What started as a demo has been transformed into a strong, reliable platform built to handle every use case with consistency.

Fast forward to today, Phonely isn’t just answering more calls; it’s changing how businesses manage conversations. By reducing response latency by more than 70% and achieving over 99% accuracy with the help of partners Groq and Maitai, Phonely has turned what once felt futuristic into an everyday experience for millions of callers.

Our mission to answer the phones for one million businesses stays the same. And every new milestone brings us closer to that vision.

Who We're Answering For

Every call represents a person reaching out: to book, to buy, to ask, or to solve. Phonely is now answering for organizations across industries where every second counts:

• Healthcare & Medical Wellness: Scheduling appointments and managing patient inquiries for hospitals and clinics, ensuring care is accessible faster.

• Insurance & Law: Qualifying leads for Medicare, auto, health, and legal providers, so human agents focus only on high-value cases.

• Enterprise & SaaS: Managing routine support requests for global brands and SaaS platforms, freeing human teams for complex issues.

• Small Businesses: From dentists, realtors, and veterinarians to cleaning services, spas, and tutors, Phonely ensures local businesses never miss an opportunity.

• Growth Industries: Supporting e-commerce, property management, staffing, social media marketing, pest control, and solar energy, where every inquiry can spark a new customer relationship.

• Public Relations & Professional Services: Helping PR firms, travel agents, and marketing agencies stay always-on when clients and media call.

Across all these sectors, the pattern is clear: when the phone rings, business happens. Phonely makes sure those moments are never lost.

Why Scale Matters

1.2 million calls a month isn't just a big number. At this level, small gains in speed, accuracy, and conversion have outsized impacts:

• Seconds matter: Cutting just 15 seconds from average handle time translates into thousands of hours saved for teams.

• Consistency matters: Every caller gets the same high standard of care, no matter the time of day.

• Availability matters: Unlike traditional operations bound by office hours, Phonely answers every call 24/7, 365 days a year.

At scale, these differences don’t just make customer service smoother. They change business outcomes — from higher lead conversion in insurance to faster patient intake in healthcare.

What’s Next for Phonely?

Reaching 1.2 million calls is meaningful, but what excites us most is what comes next. Businesses are discovering that AI answering doesn’t just reduce costs, it drives growth.

Phonely now serves more than 3,500 businesses and a fast-growing base of enterprises around the world. For many of these organizations, Phonely is handling 80–90% of their call volume.

We’re proud of how far we’ve come and grateful to everyone who has supported us: our customers, our partners, and the Phonely team who worked nights and weekends in the early days to make this possible.

This milestone is not an ending, it’s a beginning. Phonely ensures our partners are always a step ahead. Here's to the next million. And the million after that.