Seamlessly transfer calls
Your AI Agent briefs your team before transferring a call to ensure they are prepared to best handle the caller’s needs. And the caller can still chat with the AI, while they are on the line waiting. At no point in the conversation, does the caller feel left out.
Quick Resolutions
A warm transfer becomes useful when the AI agent is escalating the call. By now, the AI has asked what the caller needs; and determines that a transfer is required. So when your agent picks the phone, they immediately get the caller name, and call reason. Setting the stage for a quick and immediate resolution.
Hyper Personalisation
By the time a warm transfer is needed, the AI agent has been on the line with the caller for some time. Collecting key details your human agents need to assist them. So when the call connects; no detail is left behind. Making assistance and request handling, as direct as possible.
With Phonely, the AI gathers all the details while talking to the caller, then hands it off to us with everything we need. It feels like we’re jumping into a conversation—not starting from scratch
Rita Gomez
Team Lead, Horizon Connect
Trusted by 20,000 + companies
Craft the On Call Experience with these Complimentary Features
Time Filters
Time Filters allow you to create different interactions based on the time of day. During the day, calls can be transferred to the local team, and during nights; to an offshore agent.
Handle calls differently at different points in the day.
Set custom hours for each day and adapt to shift times.
Never miss a call from someone who wants to connect.
Live Call Email and SMS
Send Emails and SMS Messages to prospects while they are on the call.
Send call outcomes and resolutions to callers.
Send real-time notifications to your team.
Automate customer support and close leads faster
Phonely Vision
Phonely helps your customers get what they need—fast. Our AI talks to them, understands their request, and works behind the scenes to complete tasks on your software in real time.
Navigates your software, just like a human would.
A Phonely Agent can click, type and hit Submit for you.
Phonely stays on the line, while it fills out forms.
Connected to your Business Tools
Integrate Phonely with your CRM and digital tools to get more done, over the phone.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please reach out to our team.
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